FAQs

No, all you need is an email address. We recommend you register for an account to add pieces to your Wishlist. However, you can also place and track orders as a guest and sign up at a time that suits you.

• Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
• Select your desired piece and click ‘Add to cart’. Once you've added all items, go to check out.
• Sign in to your account or, if you've not yet created one, proceed via guest checkout.
• Enter your address, payment method, and delivery details to complete your order. That's it – we'll confirm the order, and it will be carefully prepared and shipped to you, with updates every step of the way.

Click on ‘Size Chart’ on the item’s page to view our conversion chart.

Please ensure all details, including items, quantities, colors, sizes, and also your personal details such as shipping address and information are correct before finalizing your purchase. Once your order is placed, we are unable to modify any details, nor cancel your order.

If you need additional items, please place a new order. For more details, refer to our Return & Refunds Policy.

If you have any questions or need assistance, our customer service team is here to help. Contact us info@baltini.com.

Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

We've eliminated intermediaries and partnered directly with premium European and Italian boutiques. When you shop with BALTINI, you're paying around the same as Italian retail prices—no international markups, no extra fees, just authentic luxury fashion at true rates.

Please note: Placing an item in your shopping cart does not reserve it.

If you pay by debit or credit card, full payment is usually taken once your order is ready for shipping. However, your bank or card issuer may immediately reserve the order amount in your account.

At this moment, we only accept the following credit cards:

• Visa
• MasterCard
• American Express
• Discover
• Diners Club
• JCB

All payments are processed through a secure checkout system.

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the BALTINI Privacy Policy.

We're teaming up with Klarna to offer the smoothest payment options at checkout! Select Klarna at checkout to split your total purchase into 4 equal installments. No added interest or fees when you pay on time! For more information, please clickhere....

We work with partner boutiques across Italy to provide the largest selection of luxury goods, and each boutique’s stock is listed separately. Sometimes the same item is sold by partner boutiques, each with its own price.

We aim to provide a fair opportunity to shop our most in-demand styles, and as items are often limited, we don't offer reservations.

We can assure you that all of our products are 100% authentic. Our offering is expertly curated from the best luxury fashion around the globe. Please visit ourAuthenticity Guaranteepage for more information.

Your order will be carefully packaged in a protective box with branded dust bags if provided by the designer/boutique to ensure it arrives in great condition.

The good news is that we offer Free Shipping for orders above certain prices for certain countries listed below:

United States & International Regions
- FREE International Priority Service (3-5 Business Days) on orders over USD 200.00
- USD 19.95 via International Priority Service (3-5 Business Days) on orders below USD 200.00

Singapore
- FREE International Priority Service (3-5 Business Days) on orders over SGD 300.00
- SGD 30.00 via International Priority Service (3-5 Business Days) on orders below SGD 300.00

Australia
- FREE International Priority Service (3-5 Business Days) on orders over AUD 300.00
- AUD 30.00 via International Priority Service (3-5 Business Days) on orders below AUD 300.00

Hong Kong
- FREE International Priority Service (3-5 Business Days) on orders over HKD 1500.00
- HKD 160.00 via International Priority Service (3-5 Business Days) on orders below HKD 1500.00

United Kingdom
- FREE International Priority Service (3-5 Business Days) on orders over GBP 150.00
- GBP 15.00 via International Priority Service (3-5 Business Days) on orders below GBP 150.00

Canada
- FREE International Priority Service (3-5 Business Days) on orders over CAD 250.00
- CAD 25.00 via International Priority Service (3-5 Business Days) on orders below CAD 250.00

Europe
- FREE International Priority Service (3-5 Business Days) on orders over EUR 200.00
- EUR 19.95 via International Priority Service (3-5 Business Days) on orders below EUR 200.00

Please be aware that delivery times are not guaranteed. While we aim to deliver within 3-5 business days, delays during transit may occur due to factors beyond our control. We appreciate your understanding that any shipment delays are not our responsibility.

Find out more about our shipping policy.

Once your order is confirmed, we'll dispatch it within 2 business days. Delivery takes between 3-5 business days, depending on your location. If you ordered from multiple BALTINI partners, your items would arrive separately, and you'll receive separate delivery notifications.

Please be aware that delivery times are not guaranteed. While we aim to deliver within 3-5 business days, delays may occur due to factors beyond our control. We appreciate your understanding that any shipment delays are not our responsibility

Tracking information and an estimated delivery date will be provided by email. You can also follow its journey by heading to 'My Orders' in your account.

We are not able to cover customs duties at this moment. Estimated customs duties will be displayed at checkout. Therefore, everything will be Delivery Duty Paid (DDP), and there will be no hidden costs.

Shipping is always free for orders above $200. Your shipping charges should automatically be free upon checkout if your order has passed $200.

Since all our items are shipped from Italy, all orders above a certain amount are subject to import customs/duty tax. For example, orders above $800 in the US, above $20 in Canada, and above AUD 1000 in Australia are subject to import customs/duty tax. Please note that import custom duty/tax is collected by customs in your country.

If your order exceeds $800, it will be subjected to import duties by US Customs.
For US customers, sales tax is shown and charged at the checkout, while it used to be included in the item’s price before the year 2023.
This change was made so there’s no discrepancy, and customers should be able to see what they are paying for. The price you see is the price you pay.

To ensure a seamless experience, please verify that all details, including your shipping address and order information are accurate before finalizing your purchase. Once your order is placed, we are unable to modify any details, nor cancel your order.

If you wish to add more items, simply place a new order. For additional guidance, please refer to our Return & Refunds Policy.

For any further questions, feel free to reach out to our customer service team at info@baltini.com. We're here to assist you.

We offer a full refund (excluding delivery costs and import duties/taxes if applicable) on any items returned to us within 14 days of the delivery date. If you wish to return items, please visit our returns and refunds page by clicking here....

All returned pieces must be unworn, undamaged, and unused, with all tags attached to their original packaging. Unfortunately, we cannot accept returns for items based on scent. Our partners ship only new items. We cannot accept returns based on these circumstances.

Once your return is received, we must verify if the items/products comply with our Returns Policy. Once this verification process is complete, our customer service team will process your refund through the original payment method and will normally appear within 5-7 business days, depending on the processing time of your payment provider.

Unfortunately no. All returns are processed through Italian customs, which requires additional shipping costs, customs duties (DDP), and/or courier charges, so we don’t offer free returns at this time. Therefore, if you return an item, you will be responsible for the total cost of shipping, customs duties (DDP), and/or courier charges.

Please contact info@baltini.com and provide us with pictures of the front and back of the whole item, the defect/wrong part of the item, the tags attached to the item, the tags/stickers attached to the box/plastic covering of the item, and also the documents/labels (AWB labels, Thank You note) that came with the package for us to carry out more detailed investigations. In the absence of what is requested, unfortunately, we will not be able to proceed further with your request. Thank you for your understanding and your cooperation.

Yes. We are open to partnering with you if you own a fashion company. You can sell to customers globally on our platform through our partnership program. Please, email us at info@baltini.com if interested.

If you have any other questions, please don't hesitate to contact our support team at info@baltini.com or fill out our Contact Us form.